ROADSIDE ASSISTANCE SUPPORT

What to Expect As An Agent

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  • 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:


a vehicle that won’t start
flat tire(s)
keys locked inside a car
vehicle out of gas
vehicle in an accident


  • Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
  • Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
  • Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
  • Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
  • Probe to identify the need of the customer based on vehicle inoperable situation
  • Identify the customer’s location using Google Maps and other client tools
  • Provide policy coverage details based on the specific client program
  • Secure a Service Provider to assist the customer, based on the  parameters of the policy’s program.
  • Provide status updates to customers calling after the initial request for assistance was processed.



 

Capabilities of Top Performing Agents for this Program


  • Deliver fluent written and verbal English
  • Demonstrate a proven ability to deal with challenging customers and situations
  • Be confident inability to achieve metrics
  • Build and maintain strong working relationships through exceptional communication.
  • Provide proven problem-solving capabilities to deliver practical solutions
  • This is a best fit Opportunity for an agent wanting to service from 8: 00 AM – Noon EST and/or 4:00 PM -8:00 PM EST as 50% of hours offered fall in these drive time windows.
  • A working knowledge of google maps and other mapping resources.





Equipment Requirements


*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 

**Any other equipment needed will be advised of upon enrollment**



Available Hours

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7 days a week, 

24 hours a day, 

365 days


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Client requests agents service 20 hours per week,  5 hours Sat and/or Sun

Starting Pay: $13.00 per hour 


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