CRUISE LINE SUPPORT

What to Expect As An Agent

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• Responding to general inquiries
• Describing the booking options
• Explain billing process and options
• Accepting and processing requests for information materials
• Researching and resolving customer complaints
• Billing clarification questions
• Transferring calls or to other client-designated internal support departments or client account representatives

Capabilities of Top Performing Agents for this Program

• Outstanding problem-solving skills
• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Skill and efficiency in writing and verbal communication
• Knowledgeable, friendly and eloquent customer service
• Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

**Any other equipment needed will be advised of upon enrollment**

Monday- Friday    8 am- 9 pm EST

Saturday- Sunday 9 am- 6 pm EST

Client requests agents service 20 hours per week, (3 hours) required on a Saturday or Sunday

Starting Pay: $12.50 per hour (Customer Service)