ACCOUNTING SOFTWARE SUPPORT

What to Expect As An Agent

​

• Interact with customers via phone, focusing on process-related questions, data entry, and navigation.
• Research, analyze, and determine an appropriate course of action for customers.
• Be a positive representative for the client and the product; take a caring and empathetic approach to customer interactions.
• Articulate how to use the product accurately and efficiently resolve customer inquiries on the first contact.
• This includes having a thorough understanding of the suite of products and educating customers on those that best meet their needs.
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
• Act as a technical resource when assisting customers to resolve problems with devices and equipment.



Capabilities of Top Performing Agents for this Program

• Outstanding problem-solving skills
• Application of soft skills 
• Display patience, empathy, and ability to manage stress, the ability to work under pressure
• Skilled and efficient in written and verbal communication
• Provide knowledgeable, friendly, and eloquent customer service  

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

**Any other equipment needed will be advised of upon enrollment**

Available Hours

​

Monday – Friday (No Weekends)
9:00 a.m. - 9:00 p.m. ET

​

Client requests agents service 20 hours per week, 3 hours on Monday

Starting Pay: $14.00 per hour