THEME PARK SUPPORT

What to Expect As An Agent

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Reservations are calls from customers Members that wish to make reservations for Lodging, Tickets, Air, Packages, or asking a general question about those areas.

Dining Reservations  will involve taking calls from customers wishing to make reservations for Dining, Children’s Activities and Cirque du Soleil performances.

Capabilities of Top Performing Agents for this Program

• Deliver fluent written and verbal English
• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Skill and efficiency in writing and verbal communication
• Knowledgeable, friendly and eloquent customer service
• Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

**Any other equipment needed will be advised of upon enrollment**

Available Hours

365 days per year

7:00am -11:00pm EST

Majority of hours available on Friday, Saturday, and Sunday

Client requests agents service 20 hours per week, (7.5 hours) required on a Saturday or Sunday or a combination of both.

Starting Pay: $10.00 per hour (Dining)

Starting Pay: $12.00 per hour (Reservations)